Customer Care Skills
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Customer Care Skills
(customer scare kills :-)
Purpose
To enable customer facing entities to handle customer calls effectively and with confidence
Course Outline
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Desired Outcome
Ability to handle different customer situations.
Ability to use different question types when neccessary
How to handle differnt type of customers.
How to take effective notes
Target Audience
Customer Service Helpdesk
optimum class: 12 people
Duration
5 days